ERP Implementation and Support Specialist

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🌐 South Africa, Philippines, +2 more countries – Remote

🇿🇦 South Africa – Remote 🇵🇭 Philippines – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Learn the company's proprietary ERP system thoroughly and become the internal subject matter expert • Develop and deliver training materials, guides, and walkthroughs for team members across departments • Onboard new users and ensure they are comfortable and confident operating in the system • Identify knowledge gaps and proactively address them before they become workflow problems • Serve as the first point of contact for ERP-related questions, issues, and troubleshooting requests • Diagnose and resolve user issues quickly and accurately • Escalate complex technical issues to the appropriate internal or external team with full context • Maintain a support log and track recurring issues to identify patterns and systemic gaps • Create and maintain comprehensive documentation including SOPs, user guides, and process maps for all ERP workflows • Keep documentation current as the system evolves and new features are added • Ensure team members always have access to accurate, up-to-date reference materials • Monitor system usage and adoption across the organization and flag areas of underutilization or confusion • Gather feedback from users and surface improvement opportunities to leadership and the development team • Support testing and rollout of system updates, new modules, and workflow changes

🎯 Requirements

• Proven experience working with at least one recognized ERP platform such as NetSuite, Microsoft Dynamics 365, Acumatica, Epicor Prophet 21, Sage, Odoo, Infor, or SAP • Strong ability to learn new systems quickly and become a deep subject matter expert without formal hand-holding • Experience training or supporting non-technical end users in ERP or similar enterprise software environments • Strong written and verbal English communication skills • Ability to explain complex system workflows in plain language • Highly organized with strong documentation habits and attention to detail • Ability to support users of varying technical ability patiently and clearly • Self-directed and reliable, with the ability to own a support function independently • Short Loom video required for application; only candidates who submit one proceed to the next step

🏖️ Benefits

• Paid in USD, bi-monthly (every 15th and 30th) • Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup • High-ownership role with direct impact on how the entire organization runs day to day