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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Training other Team Members on troubleshooting and diagnosing problems. • Remotely accessing Team Members’ hardware or software to make changes and fix problems. • Requesting feedback and/or monitoring other methods of correspondence to improve training methods. • Providing technical assistance for questions and problems. • Installing or changing software to fix issues. • Diagnosing system errors and other issues. • Following up with customers to ensure full resolution of issues. • Solving problems with networks and other computer systems. • Responding to queries via chat, email and other approved mediums. • Writing, editing, and revising training manuals for new and updated software and hardware. • Running reports to analyse common complaints and problems.

🎯 Requirements

• Experience with: Okta • AD • MS Suite - Entra • Workday • Community • Goto Connect • Zendesk • Salesforce • Active campaign • Soft skills: Ability to troubleshoot and diagnose problems • Writing and editing skills to aid in writing and updating manuals. • Critical thinking • Researching skills • Capacity to work independently • Good customer service skills • Familiarity with both hardware and software • Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience • Attention to detail • Problem-solving • Strong computer skills.

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.