Knowledge Management Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 Mexico, Honduras, +2 more countries – Remote

🇲🇽 Mexico – Remote 🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇿🇦 South Africa – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Maintain the company’s Knowledge Base through regular reviews and updates of policy and procedural documentation • Publish and manage documentation within SharePoint for usability and accessibility • Maintain document categorization, tagging, and version control • Research and implement tools that enhance documentation efficiency and engagement • Create, update, and maintain formal policy documents and standard operating procedures • Initiate documentation conversations to gather information in a timely manner • Conduct scheduled reviews for documentation accuracy, relevance, and completeness • Translate operational workflows into clear, structured documentation • Independently produce high-quality knowledge assets requiring minimal QA revisions • Capture explicit and tacit knowledge from stakeholders and subject matter experts • Partner with the Process Analysis Team to document new or updated processes • Apply templates, standards, and formatting guidelines consistently • Support training and onboarding documentation needs • Gather feedback and continuously improve documentation quality and usability • Use AI tools for drafting, editing, synthesis, and standardization with human validation • Support knowledge dissemination through SharePoint in collaboration with UX team members

🎯 Requirements

• Strong writing and information organization skills • High attention to detail and ownership • Experience maintaining documentation in a shared system or repository • Proactive communication and follow-up • Ability to interpret and document complex processes • Version control and document governance • 2+ years of experience creating and maintaining SOPs, policies, or procedural documentation • 2+ years of experience working with knowledge management systems, preferably SharePoint or a similar repository • Bachelor’s degree in Technical Writing, Communications, Knowledge Management, Business Administration, or a related field, or equivalent professional experience • Microsoft 365 Business Standard • Microsoft SharePoint • Microsoft Teams • Microsoft Visio • Workday • Zendesk • AI-assisted writing and research tools such as Microsoft Copilot or similar • English and Spanish language requirements • Application documents and forms must be completed in English • Resume must be submitted in .DOC format

🏖️ Benefits

• Paid Time Off • Bonuses • 100% remote/home-based position • Full-time, long-term career opportunities • Parental Leave • Professional development and training • Dedicated team support • Competitive salary