Senior Application Support Engineer

🕒 6 days ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💻 Application Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Syngene International Limited

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Post-IPO Equity on 2023-02

Healthcare • Consulting • Logistics

Syngene International Limited is a contract research, development and manufacturing organization (CRDMO) that provides integrated discovery, development, and manufacturing services to pharmaceutical, biotechnology, animal healthcare, consumer goods, and agrochemical companies. With nearly three decades of experience, Syngene offers innovative solutions to its global clients, which include leading multinationals, start-ups, non-profits, and government organizations, enabling faster market access for new therapies that improve human and animal health.

📋 Description

• Provide technical support to end users for Emerson Syncade and DeltaV • Configure, build, implement, enhance, and fix Syncade MES with business stakeholders and implementation partners • Design master data and recipes and define best practices with business process leads • Support operationalization of manufacturing and peripheral systems • Ensure uninterrupted 24/7 operation of manufacturing systems for CAR T manufacturing, including rotating weekend on-call support • Support daily operations and future enhancements as an IT system owner and technical expert • Support integrations between site manufacturing systems and enterprise systems such as LIMS, ERP, and RTMS • Triage and resolve user technical requests and complex technical issues • Document issues and escalations in ServiceNow and maintain a platform knowledge base • Follow escalation processes and interface with different tier teams • Write ad hoc SQL queries to retrieve MES data for non-urgent requests • Develop and maintain relationships with key stakeholders

🎯 Requirements

• Expert in pharma/biotech projects, focusing on Manufacturing and IT disciplines • Knowledge of shop floor activities, Good Manufacturing Practices (GMPs), and process automation • Prior experience in Manufacturing Execution System (MES) and support, preferably Syncade MES • Bachelor’s degree in Chemical, Mechanical, Biomedical, Electrical or Computer Engineering, or MIS discipline • Experience with reporting systems like Informetric InfoBatch • Experience with labeling systems like Bartender • Experience integrating MES with enterprise applications like ERP (Oracle/SAP), LIMS, RTMS, etc. • Ability to author, review, and approve technical documentation, protocols, and reports, including IQ/IQ/PQ protocols, change controls, and SOPs • Understanding of Electronic Batch Records (EBR) and Review by Exception (RBE) • Experience with Microsoft SQL Server, reporting services, database design, and data architecture • Query creation in multiple database environments • Experience with Test Strategy, Test Management, and Defect Tracking Tools like HP ALM • BA/BS degree in Computer Science, Information Technology, Chemical Engineering or a related field; Associates or Technical degree will be considered • Comfortable working in rotational shifts providing 24/7 technical support

🏖️ Benefits

• Equal employment opportunity regardless of protected characteristics • Reasonable accommodations for qualified individuals with disabilities