Customer Service Representative

Job not on LinkedIn

🕒 March 20

☕ Washington – Remote

☕ Washington – Remote

💵 $1.3k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Jobs for Lebanon

WebsiteLinkedInAll Job Openings

51 - 200 employees

Prompted by a deep sense of belonging, responsibility, and concern for their country, a group of Lebanese ex-pats and Lebanese in Lebanon came together to create “Jobs For Lebanon” in early 2020.“Jobs for Lebanon” is a citizen-led initiative with the objective to address the ongoing economic crisis in Lebanon encouraging the 16 million Lebanese diasporas to offer opportunities to qualified Lebanese talents.Its online hiring marketplace allows employers to post jobs, and for Lebanese candidates to browse available opportunities and apply directly through our platform.Jobs for Lebanon is powered by SmartRecruiters, the leading online recruiting software based in San Francisco. Companies worldwide including Equinox, Skechers, Visa, Twitter, and more — use SmartRecruiters for all their hiring globally.

📋 Description

• Provide customer service to clients by communicating and responding to clients and carriers in a timely manner via phone or email. • Handle multiple types of customer experience inquiries, resolve service concerns, document customer requests, and complete changes to policies which do not require a license. • Effectively manage claim inquiries and follow up. • Contact insurance carriers for acknowledgement, status, and potential escalation for pending claims. • Assist with billing retrieval and follow up with clients for payments and documentation. • Assist with Mortgagee change requests. • Assist with documentation for quotes received, policies issued and endorsements. • Assist account management team with eligibility requests. • Assist with billing audits and correcting errors by providing the necessary documentation. • Enter and update client policy information in agency management system Epic. • Update and organize client files and records. • Data entry and research. • Assist with projects as needed to support team and agency.

🎯 Requirements

• Highly fluent in both English and Arabic • 2+ years of professional work experience • 1-2 years of experience in customer service • Excellent working knowledge of Microsoft Word, Excel, and PowerPoint. • Self-motivated with the ability to work effectively as part of a team or on individually assigned tasks • The ability to work in a fast-paced environment where time-management and prioritization skills are essential • Detail-oriented and systematic in their working style • Able to quickly learn new critical internal work management software • Access to a high-functioning computer and exceptional internet connection