Area Manager – Outlets

Job not on LinkedIn

🕒 5 days ago

🏄 California – Remote

🏄 California – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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john st.

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

📱 Media

💼 Consulting

Marketing • Media • Consulting

john st. is a Toronto- and Montreal-based creative agency that provides brand design, strategy, advertising, social, experiential and digital services. Describing itself as a "roll-up-our-sleeves-and-get-the-job-done" shop, the agency focuses on building bold, highly visible brands (their tagline: "we build brands that are unignorable"). Notable clients listed include Home Hardware, Canadian Stuttering Association, Sports Interaction and No Frills.

📋 Description

• Drive sales results, KPIs, and client experience standards across all stores in the assigned area through regular, hands-on store visits • Work directly with Store Managers and associates on the selling floor to reinforce selling behaviors, product knowledge, and client engagement • Monitor daily and weekly store results and follow up promptly with Store Managers on gaps, opportunities, and action steps • Ensure each store maintains consistent client communication through client books and the CRM platform • Support Store Managers in growing client relationships, class books, and repeat business • Assist with in-store client events, appointments, and local outreach to build the client base • Coach associates and Store Managers on clienteling best practices, including outreach, follow-up, and personalized service • Partner with Store Managers to develop and execute local community outreach strategies that drive new client acquisition and expand brand awareness • Ensure every boutique maintains a consistent cadence of client events and in-store experiences that generate traffic, strengthen client relationships, and drive sales performance • Review client books and CRM activity with store teams to identify opportunities for deeper engagement • Step in personally to support client interactions and resolve escalated client issues with urgency and discretion • Reinforce a consistent, elevated client experience in line with Company standards across every store visited • Ensure each store merchandises and maintains its appearance in accordance with Company standards • Walk the floor with Store Managers to review visual merchandising, product placement, and store presentation, and direct corrections as needed • Communicate product performance, client feedback, and local market needs to the appropriate corporate partners • Maintain Loss Prevention and Inventory Control standards, and follow up on any gaps identified during store visits

🎯 Requirements

• Minimum 3-5+ years of Store Manager or multi-store retail leadership experience • Strong, working knowledge of retail store operations, including sales, customer service, merchandising, and inventory control • Comfortable reading and using store-level reports, including Profit and Loss statements, to guide day-to-day decisions • Hands-on experience with clienteling and CRM platforms to drive client engagement and sales • Fundamental Human Resources experience: hiring, coaching, counseling, training, and development • Demonstrated ability to train, coach, and hold Store Managers and associates accountable in person, on the floor • Strong follow-through; able to translate direction from the Director into clear action at the store level • Excellent communication and relationship-building skills with both store teams and corporate partners • Comfortable being highly visible and hands-on across multiple stores day to day • Strong dedication to delivering outstanding customer service and fostering a collaborative team environment • Proficiency in Microsoft Office, retail reporting systems, POS systems, and inventory management tools • Willingness to travel as necessary to support assigned stores (up to approximately 70%) • Ability to meet the physical demands of the role, including extended time on the selling floor and lifting up to 40 lbs.

🏖️ Benefits

• Health insurance • Paid time off • Flexible working hours • Professional development opportunities • Bonuses