Area Manager – Outlets

Job not on LinkedIn

🕒 5 days ago

🏄 California – Remote

🏄 California – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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john st.

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

📱 Media

🤝 B2B

Marketing • Media • B2B

john st. is a Toronto- and Montreal-based creative agency that describes itself as a full-service design, strategy, advertising, social, experiential, and digital shop. They position themselves as a hands-on team that builds bold, attention-grabbing brands and list clients such as Home Hardware, Canadian Stuttering Association, Sports Interaction, and No Frills. The firm offers branding, creative, and marketing services and handles new business and careers inquiries from offices in Toronto and Montréal.

📋 Description

• Drive sales results, KPIs, and client experience standards across all stores in the assigned area through regular, hands-on store visits • Work directly with Store Managers and associates on the selling floor to reinforce selling behaviors, product knowledge, and client engagement • Monitor daily and weekly store results and follow up promptly with Store Managers on gaps, opportunities, and action steps • Ensure each store maintains consistent client communication through client books and the CRM platform • Support Store Managers in growing client relationships, class books, and repeat business • Assist with in-store client events, appointments, and local outreach to build the client base • Coach associates and Store Managers on clienteling best practices, including outreach, follow-up, and personalized service • Partner with Store Managers to develop and execute local community outreach strategies that drive new client acquisition and expand brand awareness • Ensure every boutique maintains a consistent cadence of client events and in-store experiences that generate traffic, strengthen client relationships, and drive sales performance • Review client books and CRM activity with store teams to identify opportunities for deeper engagement • Step in personally to support client interactions and resolve escalated client issues with urgency and discretion • Reinforce a consistent, elevated client experience in line with Company standards across every store visited • Ensure each store merchandises and maintains its appearance in accordance with Company standards • Walk the floor with Store Managers to review visual merchandising, product placement, and store presentation, and direct corrections as needed • Ensure each Store Manager maintains the interior and exterior of the building and efficient, accurate backroom operations, including stockroom organization and shipping/receiving • Communicate product performance, client feedback, and local market needs to the appropriate corporate partners • Maintain Loss Prevention and Inventory Control standards, and follow up on any gaps identified during store visits • Partner with Human Resources on hiring for all positions within the store • Interview, select, and onboard talent at every level of the store team • Provide ongoing, hands-on coaching to store teams at all levels on team leadership, selling skills, scheduling, and day-to-day store management • Deliver and reinforce Company training programs at the store level for all roles • Complete and administer performance management and developmental reviews for direct reports • Address performance issues directly and in a timely manner at any level of the store team • Support succession planning by identifying and developing high-potential talent across all store positions • Ensure each store understands and executes on Company initiatives, policies, and procedures as they are rolled out • Review store reports, including Profit and Loss statements, with Store Managers and help identify practical steps to improve results • Provide the Director of Boutiques or Outlets with regular, clear updates on store performance, team needs, and issues in the field • Model the “St. John Way” and reinforce a high standard of professionalism, attendance, and appearance across the team.

🎯 Requirements

• Minimum 3-5+ years of Store Manager or multi-store retail leadership experience • Strong, working knowledge of retail store operations, including sales, customer service, merchandising, and inventory control • Comfortable reading and using store-level reports, including Profit and Loss statements, to guide day-to-day decisions • Hands-on experience with clienteling and CRM platforms to drive client engagement and sales • Fundamental Human Resources experience: hiring, coaching, counseling, training, and development • Demonstrated ability to train, coach, and hold Store Managers and associates accountable in person, on the floor • Strong follow-through; able to translate direction from the Director into clear action at the store level • Excellent communication and relationship-building skills with both store teams and corporate partners • Comfortable being highly visible and hands-on across multiple stores day to day • Strong dedication to delivering outstanding customer service and fostering a collaborative team environment • Proficiency in Microsoft Office, retail reporting systems, POS systems, and inventory management tools • Willingness to travel as necessary to support assigned stores (up to approximately 70%) • Ability to meet the physical demands of the role, including extended time on the selling floor and lifting up to 40 lbs.

🏖️ Benefits

• Include compensation: $100k+