Boulevard
201 - 500 employees
☁️ SaaS
💄 Beauty
🧘 Wellness
SaaS • Beauty • Wellness
Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.
Customer Success Manager
🔥 1 hour ago
🇺🇸 United States – Remote
💵 $80k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
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Boulevard
201 - 500 employees
☁️ SaaS
💄 Beauty
🧘 Wellness
SaaS • Beauty • Wellness
Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.
📋 Description
• Own the post-onboarding customer relationship to ensure sustained value realization. • Monitor account health and execute contract renewals. • Ensure customers are receiving the most value through structured check-ins. • Build and maintain strong relationships with customer stakeholders. • Advocate for customers by surfacing feedback and risks.
🎯 Requirements
• 3+ years managing a Mid-Market book of business with demonstrated success in retention, renewals, and relationship management. • Prior experience in the salon, spa, or wellness industry is a plus. • Ability to learn Boulevard’s platform quickly. • Strong ownership mindset. • Clear, empathetic communicator. • Comfortable managing competing priorities in fast-paced environments. • Proactively identify opportunities to drive expansion.
🏖️ Benefits
• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote with a monthly work from home stipend. • Family planning resources and specialized support programs. • Equity opportunities.
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