Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Surglogs

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

📋 Compliance

🏢 Enterprise

💰 $10.5M Series A on 2021-12

Healthcare Insurance • Compliance • Enterprise

Surglogs is a comprehensive digital platform designed for healthcare facilities to automate compliance with regulatory and accreditation standards. It offers a centralized system managing policies, procedures, and compliance tasks in real-time. Surglogs improves patient safety and operational efficiency by transforming paper logs into electronic formats, helping facilities stay survey-ready and meet accreditation criteria. The platform supports features like monitoring temperature and humidity, inventory management, staff licensure tracking, and provides tools for real-time insights into compliance status, ensuring adherence to healthcare regulations effortlessly.

📋 Description

• Onboard and train new customers on the software by developing and delivering on unique success plans • Educate and train clients on new features, software updates and best practices • Uncover upsell & expansion opportunities • Ensure customers renew their annual subscription • Customize software to promote better utilization • Adhere to company mission/vision/policies • Provide reports to management regarding current client development • Identify and communicate potential improvements to software

🎯 Requirements

• 3+ years of applicable experience in customer success, support, sales or account management. SaaS experience preferred • Bachelor's degree preferred • Have a positive attitude and strong work ethic • Be able to work independently and on a team • Excellent written & verbal communication skills • Adaptable to new features and releases in software • Strong technical, product, and process-oriented thinking skills. • Masterful rapport building with clients in establishing strong long-lasting relationships. • Excellent organizational skills and attention to detail. • Must be able to pass a background check

🏖️ Benefits

• Medical, dental, vision, accident, and life insurance options • PTO package • Paid holidays • 401(k) plan