Customer Success Specialist – K-12

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🔥 0 minutes ago

🌐 Mexico, Colombia, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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JoVE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

📚 Education

🔬 Science

Education • Science

JoVE is a video-first platform that produces and distributes peer-reviewed scientific and educational video content demonstrating laboratory methods, experiments, and science concepts. Used by universities, research institutions, and companies, JoVE provides thousands of protocol videos and educational products (JoVE Journal, JoVE Science Education, JoVE Core, JoVE Lab Manual, etc. ) to support research reproducibility and science teaching across life sciences, physical sciences, engineering, and related fields.

📋 Description

• Lead onboarding sessions for teachers and school staff, introducing JoVE's platform, content, and key features • Deliver virtual training sessions and workshops for educators • Proactively engage educators throughout the customer lifecycle to encourage adoption and continued use of JoVE • Support the development of webinars, teacher workshops, training materials, guides, and other resources for K–12 customers • Collect teacher feedback and communicate recurring needs, challenges, and product suggestions to relevant JoVE teams • Collaborate with Marketing, Product, Content, and other internal teams on initiatives designed to improve the K–12 customer experience • Identify and document successful classroom applications of JoVE to share as best practices • Monitor customer engagement and adoption metrics • Contribute to continuous improvement of K–12 Customer Success processes and workflows

🎯 Requirements

• Bachelor's degree or equivalent professional experience • Experience in Customer Success, education, EdTech, teacher support, training, instructional design, or a related field • Strong presentation and facilitation skills, including delivering virtual training and webinars • Excellent written and verbal communication skills • Ability to explain digital tools and educational resources clearly to users with different technical experience levels • Strong organizational skills and ability to manage multiple schools, educators, and activities simultaneously • Comfortable working with CRM systems, usage data, and digital collaboration tools • Collaborative mindset and ability to work effectively across teams • Preferred: Experience working directly with K–12 teachers or school administrators • Preferred: Previous experience as a teacher, instructional specialist, educator, or EdTech Customer Success professional • Preferred: Familiarity with science education, particularly biology, chemistry, physics, environmental science, or related STEM subjects • Preferred: Experience delivering professional development or teacher training • Preferred: Experience supporting adoption of digital learning platforms or educational content • Preferred: Familiarity with K–12 curriculum structures and classroom workflows

🏖️ Benefits

• Compensation packages competitively placed within the local market • Direct impact in accelerating science research and improving student learning in science education • Opportunity to work with global teams • Environment that promotes innovation and collaboration • Strong promotion from within culture • Clear path to advance your career