Head of VIP

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JugaBet

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎲 Gambling

👥 B2C

Gambling • B2C

JugaBet is an online Chile-focused sportsbook and casino operator. Its website offers a full range of sports betting markets (football, basketball, tennis, eSports and more), live/in-play betting with streaming and statistics, and a comprehensive casino section including slots, jackpots, live dealer tables, and instant games with demo modes. The platform highlights mobile and desktop usability, secure payment options, active promotions, fast customer support, partnerships with well-known game providers (e. g. , Pragmatic Play, Playtech, NetEnt), and says it operates under an internationally recognized gaming license accepted by Chilean players.

📋 Description

• Develop long-term VIP strategy, key performance KPIs and ensure proper strategy execution • Analyze player data and behavior to identify opportunities for revenue growth, upselling, cross-selling, and improving player retention and engagement through targeted marketing campaigns and VIP offers • Develop VIP acquisition strategy, including online and offline initiatives, and execute initiatives for VIP base growth • Develop strong relationships with VIP players as their main point of contact, understand preferences, resolve issues, and provide personalized assistance • Lead and inspire VIP Account Managers, VIP Customer Support, and VIP Hospitality teams through guidance, training, and mentorship • Collaborate with marketing, CRM, product, operations, and compliance teams • Prepare and manage the departmental budget, monitor expenses, and optimize resource allocation • Provide regular reports on VIP performance, revenue, player feedback, and key metrics • Communicate with senior management about VIP program performance, updates, reports, and insights • Monitor industry trends, competitor activities, and market dynamics to identify opportunities, best practices, and risks

🎯 Requirements

• Experience in a VIP management role, preferably in the iGaming industry • Strong understanding of online gaming, casino products, and the overall iGaming ecosystem • Proven track record managing and growing VIP programs, enhancing player experiences, and driving revenue • Analytical mindset with strong data analysis and reporting skills • Familiarity with responsible gaming practices and iGaming regulatory compliance • English level: at least Upper-Intermediate • Outstanding written and verbal interpersonal and communication skills • Excellent leadership skills with the ability to motivate and manage a diverse team • Proactive and solution-oriented mindset

🏖️ Benefits

• Health & Wellness Focus • Global Medical Coverage • Growth Opportunities • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.) • Performance-Driven Rewards • Dynamic Work Environment