HR Generalist

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Serve as the first point of contact for employee relations concerns • Review HRBP Agent intake and ensure guidance is accurate and follows regional legal considerations • Escalate complex employee relations cases to HRBPs • Support follow-up actions, manager communication, and case closure tracking • Support performance management cycles, goal setting, and review coordination • Assist with compensation cycle preparation and data consolidation • Coordinate engagement initiatives, surveys, and action plans • Contribute to global culture-building and HR projects and programs • Manage internal team transfers, including documentation and handoffs • Support onboarding with Talent Acquisition and HR Operations • Coordinate role readiness, buddy assignment, and team integration • Conduct new-hire check-ins, pulse-feedback collection, and exit interviews as needed • Track headcount, hiring, and attrition trends using workforce intelligence dashboards • Prepare quarterly HR dashboards and provide actionable recommendations to HRBPs • Analyze employee exit data and recommend retention strategies • Partner with HR Operations to maintain HRIS accuracy • Develop understanding of business structure, roles, leveling, and skill frameworks • Participate in workforce discussions and project meetings • Support HRBPs with data, documentation, and team insights

🎯 Requirements

• 3 years of experience in HR coordination or people programs • Strong communication, stakeholder management, and follow-through • High attention to detail and ability to handle confidential information • Ability to work independently and manage multiple priorities • Interest in developing HRBP skills and learning the engineering business • Preferably experience working across multiple geographies • Understanding of GTM, Engineering, Corporate, and other business areas • Advanced Excel/Google Sheets skills • Experience working with HRIS data • Interest in AI development • Experience supporting remote-first teams across multiple regions • Must be located in and authorized to work in Mexico • Fluency in spoken and written English

🏖️ Benefits

• Remote-first work arrangement • Opportunity to work with global teams across 15+ countries • Professional growth and expertise-sharing opportunities • Supportive board and seasoned executive team • Equal opportunity employment