Manager, Professional Services

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Lead, mentor, and provide professional growth opportunities for a distributed team of Professional Services and Solutions Engineering professionals. • Manage the team using Scrum methodology. • Strategize offerings and plans to drive better service delivery adoption. • Collaborate with cross functional global teams including Customer Success, Engineering, Revenue Operations, and Leadership stakeholders. • Drive product adoption and contribute to customer retention and growth. • Own and design complex tools and solutions. • Identify trends and review data for informed decisions regarding tooling and process improvements. • Represent the Professional Services team in strategic meetings. • Provide a trusted technical bridge between JumpCloud and our customers.

🎯 Requirements

• 10–14 years of experience in programming, scripting, or professional services in a SaaS or IT environment. • At least 3–5 years of experience leading technical teams and owning engineering initiatives. • Demonstrated experience managing software teams using Scrum or other Agile methodologies. • Advanced proficiency in PowerShell and Bash scripting, as well as experience with Python or other object-oriented languages. • Deep expertise in Active Directory, Microsoft 365, AzureAD, and Okta. • Advanced understanding of LDAP(S), RADIUS, SAML, OIDC, and SCIM. • Familiarity with AWS, Azure, or GWS, and experience managing Windows, macOS, and Linux operating systems. • Familiar with project management strategies and implementing them to ensure satisfactory completion of technical deployment projects. • Bachelor’s degree in a technical field or equivalent professional experience. • Willingness to work in 1 PM to 10 PM Shift

🏖️ Benefits

• JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.