Senior Digital Marketing Account Manager

🕒 May 6

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Jumpfactor Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Marketing

Jumpfactor Marketing is a specialized digital marketing agency focused on providing comprehensive marketing solutions for Managed Service Providers (MSPs) and channel firms. They offer a variety of services including SEO, PPC management, content marketing, and lead generation, all tailored to the unique needs of the MSP industry. Jumpfactor aims to drive growth and maximize ROI for its clients by utilizing advanced digital marketing strategies and industry-specific expertise.

📋 Description

• Own a portfolio of high-touch B2B accounts driving satisfaction, retention, and revenue growth through proactive coaching, sharp performance communication, and strategic relationship management • Meet Portfolio NPS, retention, and churn reduction targets • Manage upsells, cross-sells, renewals, and account expansion • Oversee client onboarding activation and milestone completion • Monitor campaign performance — CPL and MCAC in range • Handle client calls, escalations, and difficult conversations • Ensure ticket resolution within SLA and quality standards • Drive adoption of Jumpfactor products, courses, and community

🎯 Requirements

• 3+ years in account management or client success at a digital agency • Proven revenue ownership — MRR, ARR, or QRR under management • Strong track record on retention, renewals, and churn reduction • Digital marketing fluency across SEO, PPC, content, and web • Confident communicator — you lead calls, not just attend them • Comfortable with CRMs, dashboards, ClickUp, or Jira • Process-driven with experience in fast-paced, multi-client environments • Nice to have: Experience with MSP or Managed IT Services clients • Demonstrated promotion or expanded scope within a previous role • Hands-on familiarity with SEO concepts and strategy discussions • Experience collaborating with SEO, PPC, and content specialists

🏖️ Benefits

• Competitive compensation with performance-based bonuses • 100% remote with a skilled, high-energy international team • Paid training, courses, events, and conferences • Weekly learning programs and paid social events • Clear career advancement paths as the agency grows