Customer Service Agent, Bilingual – Spanish/English

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Kafene

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📦 Logistics

💳 Fintech

💰 $15M Debt Financing - Kafene on 2024-01

Consulting • Logistics • Fintech

Kafene is a consumer finance company that offers flexible lease-to-own and point-of-sale financing solutions for merchants and customers, especially those with limited or no credit history. It uses a data-driven underwriting approach (over 20,000 data points) and personalized pricing to approve customers quickly—often with a 60-second application—and funds leases up to $5,000. Kafene partners with retailers to increase conversion, average order value, and access customers across all credit profiles through seamless POS integrations and customizable merchant programs.

📋 Description

• Communicate with Kafene customers by telephone and answer product and service questions • Manage customer queries, troubleshoot issues, process payments and modifications, prepare correspondence, escalate complaints across communication channels, and fulfill customer needs • Maintain customer accounts by verifying and recording account information • Update communication logs and dispositions for all account interactions • Manage large volumes of incoming calls and place outbound calls for account follow-up • Meet personal and team targets and call-handling quotas • Resolve product or service problems by clarifying complaints, determining causes, selecting solutions, expediting corrections or adjustments, and following up • Build trusted customer relationships through open and interactive communication • Provide management feedback on potential products or services by collecting customer information and analyzing customer needs • Follow Kafene procedures, guidelines, and policies, including implementing changes • Provide accurate, valid, and complete information using appropriate methods and tools, including scripts and templates

🎯 Requirements

• Comfortable working in a remote environment with reliable internet access • Proven customer support experience, ideally in the rent/lease-to-own industry • Strong phone contact-handling skills and active listening • Excellent communication and presentation skills • Ability to multitask, prioritize, and manage time effectively • High school diploma or equivalent • Bilingual Spanish and English capability, as specified by the role title

🏖️ Benefits

• Overtime pay • Healthcare stipend covering medical, dental, and vision insurance costs • Flexible paid time off starting from the first day of employment