Back Office Analyst, Level 1

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🕒 June 6

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Kalendae

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

Enterprise • Cybersecurity • B2B

Kalendae is a Brazilian IT services and consulting company (Kalendae Soluções em Gestão Ltda) founded in 2005 that provides managed technology solutions to businesses. It operates a Business Command Center and NOC for monitoring IT environments and service availability, and offers IT governance, cloud and infrastructure services, security (including pentesting), application development and support, service desk/field services, outsourcing and consulting to help clients maintain high availability and align technology with business objectives.

📋 Description

• Manage and monitor tickets and complaint handling using spreadsheets and internal systems • Record activities in the system, provide support and handle complaints related to field activities, resolving requests within the support level • Reopen tickets, follow up and update tickets as required • Communicate via email, phone and WhatsApp with internal teams, logistics operators and partners • Support incident tracking, ensuring information is organized, appropriately routed and that requests progress • Monitor requests and support their progress until completion

🎯 Requirements

• High school diploma (completed) • Previous experience in a call center/customer service center is a plus • Technical skills: Basic knowledge of Excel • Basic computer skills (email, web navigation and use of systems) • Behavioral competencies: Agility in daily routines and tasks • Good judgement and critical thinking to analyze requests • Good written and verbal communication • Proactive attitude • Ability to work in a team • Organizational skills and attention to routine processes

🏖️ Benefits

• Flexible meal allowance: R$ 35.00 per day • Health plan (Porto Seguro or Unimed) - 100% covered for the employee • Dental plan (Porto Seguro or Unimed) • Birthday day off • Total Pass (gym membership benefit) • Life insurance (Porto Seguro) • Pharmacy discount program • SESC partnership • Home office allowance • Potential bonus based on targets/campaigns