AI Transformation Manager

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤖 Artificial Intelligence

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kantata

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Kantata is a technology company focused on providing cloud-based professional services automation (PSA) solutions. Its platform offers features designed to enhance resource management, project management, financial management, and team collaboration. By integrating business intelligence and workflows, Kantata empowers organizations to manage their operations efficiently, optimize resource planning, and improve project outcomes. The company is designed to serve agencies, consultants, and professional services firms, helping them to scale operations and deliver exceptional client experiences.

📋 Description

• Develop and manage the internal post-sales AI transformation roadmap • Identify and prioritize opportunities based on customer impact, business value, feasibility, risk, and time to value • Map and redesign workflows to reduce manual work, improve handoffs, accelerate cycle times, and strengthen customer continuity • Build prototypes and lightweight solutions using approved AI, agent-building, and no-code or low-code tools • Lead initiatives from discovery and requirements through testing, launch, adoption, and optimization • Partner with IT, Engineering, Data, Security, and governance teams to transition successful prototypes into secure, scalable solutions • Create reusable AI plays, prompts, agents, and digital experiences that extend team capacity • Lead training, communications, documentation, and champion programs that drive sustained adoption • Establish human oversight, quality standards, monitoring, and exception processes • Measure adoption and business impact, including capacity released, cycle-time improvements, customer outcomes, cost to serve, and renewal readiness • Communicate portfolio priorities, progress, risks, and results to executive leadership • Work across Professional Services, Customer Success, CX Operations, Digital Engagement, Education Services, and Renewals • Address opportunities including implementation automation, customer-health insights, next-best-action recommendations, AI-generated customer review preparation, renewal-risk detection, and role-based copilots

🎯 Requirements

• 7+ years of experience in business transformation, product or program management, operations, professional services, customer success, revenue operations, or a related field • B2B SaaS experience is strongly preferred • Track record of redesigning and scaling cross-functional processes with measurable business results • Strong knowledge of the post-sales customer lifecycle, including implementation, adoption, value realization, renewal, and expansion • Practical experience applying generative AI, workflow automation, copilots, agentic workflows, or no-code and low-code tools to real business processes • Product mindset with strengths in problem framing, user discovery, prioritization, experimentation, adoption, and outcome measurement • Familiarity with enterprise platforms such as Salesforce, Gainsight, PSA systems, support tools, product analytics, learning platforms, or knowledge systems • Strong analytical judgment and ability to build business cases, establish baselines, and quantify value • Experience leading organizational change and influencing teams without direct authority • Sound judgment regarding data quality, privacy, security, responsible AI, and human oversight • Excellent written, verbal, facilitation, and executive communication skills • Preferred experience leading an AI, automation, transformation, or center-of-excellence portfolio • Preferred experience working with PSA platforms or services-oriented SaaS businesses • Preferred experience building workflows with Workato, Zapier, Make, n8n, Power Automate, Retool, Glean, or comparable platforms • Preferred experience moving prototypes into secure, monitored production environments with Engineering or IT • Preferred experience applying Lean, service design, process mining, change management, or value-stream mapping • Preferred understanding of services P&L, utilization, and delivery-efficiency metrics

🏖️ Benefits

• Competitive compensation • Benefits based on location and applicable local programs • Flexible time off • Remote-first environment • Professional-development support