Customer Success Manager – SaaS, Residential Property Management

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Hypoport SE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💳 Fintech

🏠 Real Estate

☁️ SaaS

Fintech • Real Estate • SaaS

Hypoport SE is a publicly listed parent company that operates a network of technology firms serving the FinTech, PropTech and InsurTech sectors. It provides platforms and software-enabled services that connect lenders, brokers, insurers and other financial and real-estate market participants, while promoting agile, self-organized workplace culture and digital, activity-based offices. Hypoport positions itself as a growth-focused technology network enabling B2B platform solutions and talent development across its group companies.

📋 Description

• You provide holistic support to our existing customers — from onboarding new features to strategically advancing their use of WOWIPORT • You identify training needs early, develop appropriate training programs, and help customers integrate WOWIPORT effectively into their daily workflows • You assist customers in efficiently digitizing their internal processes and collaborate with them to develop practical, hands-on solutions • You work closely with product and development teams, convey customer feedback, and support the successful rollout of new features • You identify opportunities within existing customer relationships and provide strategic advice on suitable WOWIPORT modules and services

🎯 Requirements

• Experience in Customer Success, Account Management, or a consulting-intensive role within the software industry • Ideally, some exposure to the residential real estate sector or the motivation to get up to speed quickly • Very good German language skills (at least C1) spoken and written

🏖️ Benefits

• Trust-based working hours • Remote work • Workation • Sabbaticals • Flexible scheduling with 30 vacation days plus 20 flexible leave days • After-work parties • Foosball table • Fitness room and additional sports offerings (wellhub) • Table tennis • Kids' office • Fridges stocked with drinks, snacks and fruit • Espresso machine • Support with financing your HypoBike • Subsidy for the Deutschlandticket (public transport pass) • Choice of hardware