Customer Support Specialist

🕒 February 13

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Hypoport SE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💳 Fintech

🏠 Real Estate

☁️ SaaS

Fintech • Real Estate • SaaS

Hypoport SE is a publicly listed parent company that operates a network of technology firms serving the FinTech, PropTech and InsurTech sectors. It provides platforms and software-enabled services that connect lenders, brokers, insurers and other financial and real-estate market participants, while promoting agile, self-organized workplace culture and digital, activity-based offices. Hypoport positions itself as a growth-focused technology network enabling B2B platform solutions and talent development across its group companies.

📋 Description

• You respond to support inquiries about our platform — quickly, clearly and with a focus on solutions. • You guide new Sparkassen (German savings banks) and sales partners through technical onboarding and serve as their knowledgeable point of contact. • You help strengthen long-term customer relationships — in close collaboration with Sales and Product Management. • You work digital-first: video calls, email, phone — efficiently, empathetically and concisely. • You actively contribute to the continuous improvement of our support processes so we get better every day.

🎯 Requirements

• Completed training as a bank clerk (Bankkaufmann/-frau) or another commercial apprenticeship, with relevant initial experience. • Experience in customer service, client support, or customer care. • Initial experience in mortgage financing and certification under §34i GewO would be a plus but is not mandatory. • Nice to have: experience in platform business or knowledge of the Sparkassen-Finanzgruppe (Savings Banks Financial Group). • Enjoyment of technical topics and a genuine desire to understand how things work. • Strong communication skills, empathy and enjoyment of teamwork. • Quick comprehension and the ability to work independently. • Confident use of MS Office; ideally also experience with CRM systems. • Excellent German language skills (C1) spoken and written.

🏖️ Benefits

• Remote work option • Trust-based working hours • Flexible scheduling of your 30 vacation days • Option to extend your vacation by up to 20 days • Health budget • Subsidy for the Deutschlandticket (public transport pass) • Employee discounts • Gympass membership • Company pension plan • External employee counseling (Employee Assistance Program) • Hypobike (company bike program) • Hypoport shares (employee stock) • Group accident insurance • After-work events • Sports programs • Free drinks and snacks • And much more