RF Hardware Support Specialist

🕒 March 26

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Kenco Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1950

🚗 Transport

🤝 B2B

🛍️ eCommerce

💰 Private equity on 2022-11

Transport • B2B • eCommerce

Kenco Group is a U. S. -based third-party logistics (3PL) provider offering integrated supply chain services including warehousing and distribution, transportation management, freight brokerage, dedicated contract carriage, eCommerce fulfillment, parcel and material handling solutions, and automation/telematics-enabled reporting. With over 70 years in business and an emphasis on combining legacy experience with modern technology—data analytics, automation, and innovation labs—Kenco partners with consumer packaged goods, retail/eCommerce, food & beverage, life sciences, and industrial clients to optimize operations and scale logistics solutions. The company emphasizes custom, scalable solutions, sustainability, and strategic consulting for customers across North America.

📋 Description

• Provide Tier 2 technical support for RF hardware, rugged mobility devices, and barcode printers, including advanced troubleshooting and resolution of escalated incidents. • Serve as the primary administrator for SOTI Mobile Device Management (MDM), including device enrollment, configuration, policy management, software updates, and compliance monitoring. • Manage configuration standards, imaging, and deployment processes for RF devices and barcode printers. • Coordinate repair, replacement, and lifecycle management activities for RF hardware and barcode printing equipment. • Execute approved hardware orders for RF devices and barcode printers, including order placement, status tracking, receipt validation, and issue resolution, in coordination with the IT Provisioning Manager. • Maintain accurate inventory records, asset tracking, and lifecycle documentation in coordination with IT Asset Management. • Validate returned and replacement RF devices for redeployment readiness or retirement, ensuring accurate lifecycle status updates in asset management systems. • Support device deployments, site launches, expansions, and refresh initiatives in coordination with Operations and IT teams. • Coordinate RF device firmware and configuration changes, including testing, controlled rollout, and issue remediation, to minimize operational disruption. • Support investigation of RF performance issues in warehouse environments by partnering with network and operations teams to differentiate device‑related versus infrastructure‑related causes. • Develop and maintain technical documentation, standard operating procedures, and support playbooks related to RF hardware, barcode printers, and SOTI administration. • Ensure RF hardware and barcode printing solutions comply with security standards, operational requirements, and IT policies. • Perform other related duties as assigned by management.

🎯 Requirements

• Bachelor’s degree in Information Technology, Engineering, or a related field preferred; equivalent experience may be substituted (one year of professional experience per year of degree) • 3 years of experience supporting RF hardware, rugged mobility devices, barcode scanners, and/or barcode printers in an enterprise or warehouse environment • Must be able to work occasionally outside of normal business hours (nights and weekends) for emergency support and key projects • Hands-on experience administering SOTI Mobile Device Management (MDM) or similar mobility management platforms • Experience supporting Zebra, Honeywell, or similar RF hardware and industrial barcode printing technologies preferred • Experience working with IT Service Management (ITSM) systems for incident, problem, and asset tracking • Familiarity with warehouse management systems (WMS) and operational technology environments • Experience coordinating with hardware vendors, support providers, and third-party service partners • Strong documentation and process discipline.

🏖️ Benefits

• Medical insurance including HSA, HRA and FSA accounts • Supplemental insurance including critical illness, hospital indemnity, accidental injury • Dental Insurance • Vision Insurance • Basic Life and Supplemental Life • Short Term and Long Term Disability • Paid Parental Leave • 401(k) • Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) • Employer Paid Holidays- 10 days