Product Support Manager

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Keyloop

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Keyloop is a provider of cloud-based software and services that power automotive retail, helping dealerships, OEMs and automotive groups manage sales, marketing, inventory, service and finance across online and showroom channels. Its Fusion Automotive Retail Platform (Sales Hub, Acquisition Hub, Vehicle Hub, Service Hub), Keyloop DMS and VEGA predictive intelligence streamline operations, improve profitability, and connect dealer workflows through integrations and a partner ecosystem. Keyloop primarily delivers enterprise SaaS solutions to automotive businesses as a B2B technology provider.

📋 Description

• Lead and motivate a team of support associates • Drive engagement, accountability, and a customer-first mindset across the team • Support recruitment and onboarding of new team members • Develop, implement, and optimise support policies, procedures, and standards

🎯 Requirements

• Strong understanding of the company’s strategic goals • Proactive approach to identifying and addressing areas for improvement • Leadership and supervision skills • Ability to communicate effectively with customers, support staff, and other stakeholders

🏖️ Benefits

• An inclusive environment to thrive • Be rewarded for your efforts • No academic qualifications required