Player Engagement Agent – German/English

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

Gaming • Media • Artificial Intelligence

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Serve as the essential link between clients and the gaming community. • Investigate and deliver prompt, quality responses to players' questions. • Provide valuable feedback to developers. • Participate in valuable training sessions to enhance skills and knowledge. • Manage time effectively to meet players' needs. • Assist internal teams with project-related requests. • Deliver excellent customer support to players. • Maintain accurate and detailed reports to keep processes streamlined.

🎯 Requirements

• Mastery in C1-C2 level German proficiency, English at B2 level or higher • Excellent communication skills for effective player support. • Flexibility to adapt to various situations and player needs. • Accountability and reliability in handling player inquiries and issues. • Proactivity in identifying and addressing player concerns proactively. • Basic troubleshooting skills to assist players with technical challenges. • Availability for full-time work, including weekends (Saturday and Sunday). • Previous Customer Service experience (remote or on-site/retail) is a plus. • Knowledge of community platforms (e.g. Discord, Slack) is an asset. • Passion about video games is a plus.

🏖️ Benefits

• Remote work with all necessary equipment provided • Private medical care option • My Benefit system • Multisport card • Subsidy for glasses • Employee Assistance Program with personal, legal, and financial counselling services. • Professional development opportunities (e.g. online learning platform, training sessions) • Employee referral program