Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

💵 R$2k - R$2.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🗣️🇧🇷🇵🇹 Portuguese Required

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Logo of King of Languages

King of Languages

501 - 1000 employees

Founded 2021

📚 Education

👥 B2C

Education • B2C

King of Languages is a 100% online English school offering personalized, immersion-focused language courses and private lessons. It provides up to five one-on-one classes per week with flexible scheduling, multimedia learning resources, continuous student support, and a 24/7 study platform. The school serves learners from age 11 upward and handles payments via common local methods (card, boleto, PIX), emphasizing practical communicative and cultural skills to achieve fluency.

📋 Description

• Provide customer support via email and WhatsApp Business • Answer questions and follow up on requests • Conduct negotiations and handle outstanding financial matters in accordance with departmental processes • Update spreadsheets and systems while monitoring information and results • Join the KING OF LANGUAGES Support team • Contribute to service excellence and continuous innovation

🎯 Requirements

• High school diploma • Basic to intermediate Excel skills • Strong verbal and written communication skills • Comfortable using digital tools and systems • Native Portuguese speaker • Microsoft Excel • Microsoft Word • Customer service • Customer support • Advisory skills • Public-facing customer service • Results-oriented mindset • Negotiation • Telemarketing • 1–3 years of professional experience preferred • Experience with collections, accounts receivable, or credit recovery is a plus • Customer service or telemarketing experience is a plus • Knowledge of ERP systems, debt renegotiation, Serasa, or SPC is a plus

🏖️ Benefits

• Discounts on medications and medical tests • Healthcare benefits, including consultations, therapy, and nutritionist services • Wellhub • English course • Meal voucher

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