UEM Service Manager

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🕒 May 26

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Keep IT Simple

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1988

🔒 Cybersecurity

Cybersecurity • Cloud • Consulting

Keep IT Simple (KIS) is an IT services and solutions provider based in Silicon Valley, serving customers throughout California and beyond since 1988. They specialize in providing expertise in cybersecurity, virtualization, cloud solutions, and consulting for network infrastructures, helping clients navigate and solve complex IT challenges. KIS is dedicated to delivering comprehensive, cost-effective IT solutions and exceptional customer service.

📋 Description

• Responsible for the end-to-end service management of the Unified Endpoint Management (UEM) services. • Operates within an agile DevOps environment and ensures high-quality, secure, and cost-effective workplace mobility services across a complex matrix organization. • Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle; • Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, focusing on North America; • Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security; • Ensure compliance with global IT standards, processes, and service management frameworks; • Drive continuous service improvement aligned with ITIL best practices and cost optimization; • Act as escalation and complaint manager, supporting and consulting on related projects; • Design and evolve UEM service components across the matrix organization; • Manage and steer third-party suppliers and operational service providers.

🎯 Requirements

• Strong experience with ITIL framework and IT Service Management; • Solid understanding of SLA management, KPI governance, and NPS metrics; • Experience in provider and vendor management; • Fundamental knowledge of ServiceNow; • Knowledge of Windows OS and mobile operating systems such as iOS and Android; • Fundamental knowledge of Microsoft Intune and modern deployment approaches; • Knowledge of Microsoft 365 products and integrations; • Fluent English with ability to explain complex topics clearly. • Proven experience in IT Service Management roles within global or enterprise environments, preferably supporting workplace, mobility, or endpoint services in agile and DevOps contexts. • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.