Service Steering Manager

🕒 April 30

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Knauf Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

https://www.knauf-jobsundkarriere.de/kontakt/impressum/

📋 Description

• Own and optimize the Service steering landscape together with other functional steering managers and your IT counterparts. • Drive the definition and implementation of a state-of-the-art steering landscape for Service in Tableau, Salesforce and Genesys in close collaboration with the Knauf IT & Group Management to foster data-driven decision making across the Knauf Group. • Prioritize and steer major and CI releases for any required platform (Salesforce, Genesys and Tableau). • Act as a counterpart for change and training functions to enable users and service leaders to make best use of the steering products under your ownership and to drive actions from it. • Serve as the main contact person for the Product Managers to ensure stable operations.

🎯 Requirements

• Hold a degree in business or a related field, with at least three years’ practical experience in commercial analytics roles and expertise in Customer Service. • Possess a strong analytical mindset with a proven track record in creating and implementing KPIs and dashboards with understanding of tools like Tableau, Power BI, Salesforce, Genesys and advanced MS Office skills (PowerPoint, Excel, Word and Outlook). • Have in-depth knowledge of commercial processes, particularly within customer service frameworks (SAP, Salesforce, Genesys). • Experience in leading global projects, monitoring progress and outcomes, providing data-driven insights to support top management decision-making and strategic alignment. • Excel in communication, aligning diverse perspectives and presenting complex topics clearly to peers and management in multicultural settings since you are fluent in English (verbal and written).

🏖️ Benefits

• Permanent employment contract in a stable, successful family-owned company. • 30 days of vacation, special leave for certain occasions, a broad time window for flexible working and weekly home office days. • Offers of active health promotion, company doctor, occupational health and safety, etc. • Individual onboarding days, company and team events. • Individual support and promotion for part-time studies, further education and training. • Discounts on well-known brands and reduced-price employee purchases. • Using tax advantages while promoting your own health. • Assistance with international relocation.