Customer Implementation Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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KnowBe4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🔒 Cybersecurity

☁️ SaaS

📚 Education

Cybersecurity • SaaS • Education

KnowBe4 is a leading platform specializing in security awareness training and simulated phishing to help organizations manage the human element of cybersecurity. The KnowBe4 HRM+ platform is used by approximately 70,000 organizations globally to bolster cybersecurity risk management strategies, integrating AI-powered solutions to improve security culture and user behavior. KnowBe4 offers a comprehensive array of products including email security, security coaching, and compliance training, designed to educate and protect against social engineering, phishing, and other cyber threats. Its innovative approach combines real-time security coaching and AI-defense agents to mitigate human risks and reduce vulnerabilities. Trusted by many top cybersecurity companies, KnowBe4 is a significant player in enhancing security awareness and compliance across industries.

📋 Description

• Lead the onboarding and implementation process for new customers • Collaborate with CSMs and Sales to understand customer goals • Provide hands-on support during platform setup • Act as the primary point of contact for customers during implementation • Ensure a smooth handoff from Sales to Customer Success • Conduct regular check-ins with customers • Document implementation steps and create knowledge base articles • Coordinate with technical support • Identify opportunities to improve the customer onboarding experience • Work with existing customers to integrate all products/features

🎯 Requirements

• Associate’s Degree or equivalent work experience and education preferred • Familiarity with standard concepts, practices and procedures within the IT Security Field • Experience with Salesforce or other CRM • Experience with Microsoft Excel and Word • Experience with Gmail and Google Docs • Experience with web Browsers (Chrome, Internet Explorer, etc.) • IT experience/exposure is a plus • Prior experience as a Customer Success Manager • Strong verbal and written communications • Excellent time management and organization skills • Superior customer service skills • Strong collaborative and team work skills • Basic technical understanding of the KnowBe4 platform • Ability to work with minimal supervision • Ability to build rapport with customers via phone, email and video conferencing

🏖️ Benefits

• company-wide bonuses based on monthly sales targets • employee referral bonuses • adoption assistance • tuition reimbursement • certification reimbursement • certification completion bonuses • modern work environment