Manager, Supply Chain Account Management

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🕒 May 8

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Knowledge Anywhere

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

☁️ SaaS

📚 Education

🏢 Enterprise

SaaS • Education • Enterprise

Knowledge Anywhere is a provider of a feature-rich Learning Management System (LMS) designed to streamline and enhance corporate training programs. The company offers a centralized platform that allows businesses to create, manage, and track training courses for employees, customers, or partners. The LMS includes advanced features such as assessments with AI, badges & leaderboards, course conversion tools, and reporting & analytics, among others. Knowledge Anywhere caters to various industries such as financial services, healthcare, manufacturing, and more. They also provide custom course development, a large course library, and virtual reality training solutions to meet diverse training needs. With a focus on compliance, employee onboarding, and talent development, Knowledge Anywhere aims to improve training efficiency and drive organizational growth.

📋 Description

• Collaboration between Client/Cartus & suppliers that leads to innovation and demonstrates added value • Support client specific business plan, in conjunction with the Client / Cartus Director, to achieve agreed upon goals: strategic / service / vendor selection / new markets / innovation / cost savings • Develop regular Client Specific / tailored reporting aligned to the agreed business plan • Provide ongoing (monthly/quarterly) service updates to operations & suppliers • Responsible for network and client directed supplier’s performance and adherence to policies and procedures through SLA management, consultative interactions and problem resolutions. • Partner with appropriate internal resources to ensure effective start up for new suppliers. • Review all service defects, request supplier root cause analysis, identify trends & make recommendations to improve service delivery. • Develop best practices to support client’s specific needs as well as ensuring continuous improvement • Ensure global consistency and application of client policy and processes • Compile, analyze and interpret data to monitor performance against service level agreements whether strategic / service / vendor selection / new markets / innovation / cost saving etc • Recommend and manage volume reduction/ service recovery plans or supplier termination where necessary. • Micromanage suppliers service recovery plan • Schedule and host monthly dashboard call with suppliers. Attend team huddles – provide supplier updates & market challenges. • Manage ad hoc projects which include training for operations & suppliers, deep dive defect analysis in various service lines, and providing supplier updates to the GTM team • Create client presentations & newsletters as needed and provide supplier results with historical information • Analyze and research end-to-end situation often times requiring a timeline of events. For example: fully research facts to determine root cause analysis, necessary actions, next steps • Research and analyze supplier invoice issues. Identify problem, (ex. overpayment or non-payment, missing required information) and laisse with appropriate supplier or internal contact to resolve • Work with Director/ VP to continuously develop overall performance, effectively utilizing team resources and implementing improvements • Act as the client and Cartus advocate with local suppliers by effectively communicating both the client’s and Cartus’ philosophy and needs • Participate in monthly, quarterly and annual review of metrics with the client (as needed) • Participate in global calls as required with client contacts and/or client services • Effectively manage and prioritize multiple responsibilities at once by focusing on one task while keeping track of others. • Assist Director with budget planning, cost estimating, accruals and expense management • Respond as appropriate to all Account Management and Sales requests, including RFP's, preparation of client ready and marketing materials. • Source appropriate suppliers to meet client needs • Lead client RFI’s and RFPs related to supply chain processes and suppliers • Travel 2 times per year for face-to-face meetings with client as needed

🎯 Requirements

• Minimum 5 years business experience in relocation • Strong interpersonal / influencing skills, relationship management • Demonstrating winning behaviors • Ability to manage complex and multi-supplier relationships • Ability to support manager with team requirement and/or supplier management • Prior vendor/supplier management experience desirable • Account management/relationship management experience • Procurement background an advantage • Basic financial management skills • Availability to travel occasionally • Proficient in MS Word, Excel and PowerPoint

🏖️ Benefits

• EOE including disability/veteran • At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position