Third Party Review Analyst – Quality Assurance

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🕒 May 14

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Knowledge Services

WebsiteLinkedInAll Job Openings

- employees

🤝 B2B

🔒 Cybersecurity

☁️ SaaS

B2B • Cybersecurity • SaaS

Knowledge Services is a Managed Service Provider focused on serving both public and private sectors by delivering transformative solutions. They specialize in staff augmentation, workforce management, cybersecurity services, and survey management, utilizing proprietary technology like dotStaff™ to streamline processes. Committed to enhancing efficiency and improving program outcomes, Knowledge Services aims to empower organizations through data-driven insights and systematic vendor management.

📋 Description

• Conduct comprehensive reviews of eligibility case processing using State-approved methodologies, tools, and scorecards • Complete daily scoring and documentation across administered programs • Ensure accuracy, consistency, and compliance with State and Federal eligibility policies • Provide individualized coaching to eligibility staff based on case review findings • Conduct scheduled phone coaching sessions to reinforce policy adherence and correct errors • Deliver live training sessions and presentations demonstrating proper case processing and task completion • Serve as support to eligibility staff, reinforcing ongoing skill development and performance improvement • Interpret and explain policy requirements in a clear, actionable manner during coaching engagements • Collaborate with the Program Management Team to address quality issues and recommend corrective actions • Partner with the TPR Team Lead on daily operations, priorities, and workflow coordination • Participate in cross-functional efforts to enhance operational effectiveness and consistency • Conduct interview observations as a silent participant to assess adherence to procedures and customer interaction standards • Provide structured feedback following observations to support performance improvement • Complete required reporting on review outcomes, trends, and performance metrics • Interpret and apply complex State and Federal policies when reviewing cases and coaching staff • Maintain up-to-date knowledge of policy changes and ensure alignment in review practices • Complete eligibility processing assignments as needed based on operational demand • Support special projects and initiatives aligned with program goals • Perform other duties as assigned.

🎯 Requirements

• 3 or more years of Public Assistance (SNAP, TANF & Medicaid) • Excellent analytical, problem-solving, and critical thinking abilities • High level of attention to detail and commitment to accuracy • Knowledge of Federal and State of Indiana Social Services programs and systems (SNAP, TANF, and Medicaid, and IEDSS) required • Proficiency in Word, Excel, PowerPoint • Excellent written and verbal communication skills required • Previous coaching, training, or mentoring experience preferred • Ability to research State and Federal Policy • Strong time management skills • Ability to maintain a high degree of confidentiality. • Customer service oriented • Ability to work remote and independently • Ability to multi-task • Personal organization skills.

🏖️ Benefits

• Knowledge Services strives to offer an environment that provides our employees with the right balance between work and family. • Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. • Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.