Account Manager

🕒 January 10

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Koala Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

⚕️ Healthcare Insurance

🧘 Wellness

eCommerce • Healthcare Insurance • Wellness

Koala Health is a company dedicated to simplifying pet medication by providing a seamless service that verifies prescriptions, sorts and packages medications, and delivers them directly to customers without any service or shipping fees. Specializing in vet-approved medications and health products, Koala Health ensures pet owners have easy access to necessary treatments such as heartworm prevention, flea and tick control, allergy relief, and digestive health supplements. With a focus on convenience and reliability, Koala Health partners with veterinarians to ensure pets receive the best care possible. Customers can enjoy significant savings on their first orders with various promotional codes and join a community committed to the wellbeing of pets.

📋 Description

• Own the implementation and ongoing relationship management for assigned clinic partners • Serve as the primary point of contact for partners, ensuring a smooth onboarding experience and continued success post-launch • Drive adoption of Koala workflows and operational best practices that improve compliance, client engagement, and prescription fulfillment • Partner closely with internal teams (Pharmacy, Operations, Product, Growth) to resolve issues, surface insights, and support partner needs • Monitor partner performance and engagement metrics, proactively identifying risks and opportunities for improvement • Support clinics through operational questions, changes, and ongoing optimization of their Koala partnership • Build strong, trusted relationships with practice leaders and staff to maintain alignment and long-term engagement • Communicate partner feedback, trends, and opportunities clearly to internal stakeholders • Maintain accurate documentation and reporting related to partner health, performance, and action plans

🎯 Requirements

• 3 + years of experience in account management, customer success, operations, or practice management • Experience working with external partners or clients in a relationship-driven role • Strong operational mindset with the ability to manage multiple accounts and priorities simultaneously • Excellent communication and interpersonal skills, with confidence working directly with clinic leadership and staff • Strong organizational skills, attention to detail, and follow-through • Comfort working cross-functionally in a fast-paced, evolving environment • Experience in veterinary medicine, healthcare, or adjacent industries is a strong plus

🏖️ Benefits

• Competitive base salary with equity opportunities • Medical, dental, and vision insurance with partial dependent coverage • Unlimited PTO and a 401(k) plan • Supportive, collaborative team culture focused on impact