Director, Client Services

🕒 March 17

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

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Kobie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands.With strategy-led technology, Kobie is consistently named an industry leader by Forrester with a mission of growing value through loyalty.

📋 Description

• Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs. • Translate insights into actionable recommendations that optimize program ROI and member engagement. • Build and maintain senior-level client relationships, acting as a trusted advisor. • Navigate organizational dynamics to anticipate challenges and proactively address risks. • Identify opportunities for organic growth across services, technology, and analytics. • Co-create enhancements with clients to maintain competitive advantage. • Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution. • Influence internal priorities based on client needs and market trends. • Manage account-level budgets and profitability; forecast revenue and resource allocation. • Mentor and develop team members; foster a culture of accountability and continuous improvement.

🎯 Requirements

• 10–12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail. • Proven ability to lead strategic accounts and manage senior client relationships. • Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement. • Exceptional communication, strategic thinking, and problem-solving skills. • Experience managing budgets and driving growth within client portfolios. • Ability to lead and inspire cross-functional teams in a fast-paced environment. • Bachelor’s degree required; advanced degree or relevant certifications preferred. • Ability to travel up to 20%, with peak periods up to 35%.

🏖️ Benefits

• Flexible Time Off to recharge when needed • Nine Company-Wide Holidays • A diverse suite of benefits prioritizing your growth, development, and personal well-being