APAC Customer Support Specialist

🔥 6 minutes ago

🌐 Philippines, Indonesia – Remote

🇵🇭 Philippines – Remote 🇮🇩 Indonesia – Remote

💵 $900 / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Kodland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📚 Education

👥 B2C

💰 $9M Series A - Kodland on 2022-01

Education • B2C

Kodland is an online school for children aged 8–17 that offers live, mentor-led courses in coding, game and web development, design, digital art, and math & logic. The school emphasizes project-based, hands-on learning (building games, websites, apps, and 3D/graphic projects), teamwork, and a supportive mentor-student relationship; it offers free trial lessons and is STEM. org accredited. Kodland positions itself as a skills-focused, curiosity-driven platform that turns kids’ interests (e. g. , Roblox, Minecraft) into real technical and creative skills through structured learning paths and real-world projects.

📋 Description

• Serve as the first point of contact for students and parents across the APAC region • Respond to customer inquiries by phone, email, and chat • Handle billing, subscription, refund, and general course-information requests • Log and manage support tickets in CRM systems and internal tools • Troubleshoot issues and escalate complex cases to the appropriate teams • Maintain a helpful, solution-focused tone in every message • Identify recurring issues and share insights to improve processes and customer experience • Support teammates, share best practices, and help onboard new colleagues

🎯 Requirements

• Advanced or native English (C1/C2), with excellent written and spoken communication • 6+ months of Customer Support experience • Hands-on CRM experience is essential • Smart and adaptive: you learn new tools and processes quickly • A team player with strong interpersonal, organizational and problem-solving skills • Comfortable working remotely and independently in a fast-paced environment • Available to work 12:00 to 21:00 Sydney time (AEDT, GMT+11), with a 1-hour break, 5 days a week • Nice to Have: Background in EdTech or online education • Nice to Have: Experience mentoring or coordinating a team • Nice to Have: Familiarity with key CS metrics (CSAT, SLA, resolution time) • Nice to Have: Experience supporting customers in the APAC region • All qualified applicants will need to complete an assessment task (about 2 hours)

🏖️ Benefits

• 100% remote work • A collaborative, supportive international team • Ongoing learning and training • The chance to help shape the future of tech education for kids around the world