Technical Support Engineer II

🔥 6 minutes ago

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Infios

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1001 - 5000 employees

We relentlessly make supply chains better. For everyone. No matter your business size. Whatever your goal. No matter the challenge. No matter your starting point. We will meet you where you are to create the future you need.

📋 Description

• Independently own end-to-end diagnosis of application, database, integration, and performance issues in production WMS/logistics environments. • Write and review SQL queries to validate data integrity; analyse execution plans and map workflows to underlying data structures. • Troubleshoot file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry logic. • Diagnose OS-level and environment failures, coordinate with infrastructure and security teams as needed. • Manage the full case lifecycle with clear customer communication, timely updates, and root cause documentation. • Serve as escalation point for Tier 1 and collaborate with Tier 3 and Engineering on complex issues. • Mentor junior team members, contribute to the knowledge base, and participate in on-call rotations.

🎯 Requirements

• A degree in Computer Science, MIS, or similar or equivalent hands-on experience with 3+ years supporting enterprise applications in live environments. • Solid Microsoft SQL experience, including writing queries, analysing data, and helping improve database performance. • Comfortable troubleshooting issues on Windows Server and working across applications, databases, and infrastructure to find solutions. • Familiarity with system integrations such as APIs, file transfers, and end‑to‑end system workflows. • Experience in operational or support environments , including exposure to ITIL processes, service management tools (like ServiceNow), monitoring tools, and cloud or hosted platforms. • Strong English communication skills (written and spoken), able to explain technical issues clearly, work independently, and collaborate effectively with cross‑functional teams.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities