Konecta
10,000+ employees
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
Consumer Care and Engagement Coordinator – Italian, English
🕒 June 24
🗣️🇮🇹 Italian Required
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Konecta
10,000+ employees
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
📋 Description
• Act as a brand ambassador for Coca-Cola • Provide exceptional customer support through various channels • Collaborate with the support team to resolve issues • Assist in service improvement initiatives • Document and present support strategies and outcomes
🎯 Requirements
• Degree in Business, Communications, or related field • Initial Customer Support experience and/or Community Management • Fluency in English and Italian • Additional European language is a plus • Proficiency in customer support tools and software such as Sprinklr
🏖️ Benefits
• Flexible working arrangements • Professional development • Exciting projects • Collaboration with a global team
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