Senior Customer Success Manager

🕒 September 22

🇫🇷 France – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 49 days.
• Jobs at this company usually fill in 53 days.
• Reposted once.
• No salary listed.

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Kong Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

📦 Logistics

🔌 API

💰 $100M Series D on 2021-02

Consulting • Logistics • API

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

📋 Description

• Develop comprehensive customer success plans covering use cases, roadmaps, and positive business outcomes • Guide customers through a value-based engagement model and understand Kong’s business impact • Map customer organizations using power and influence charts to identify champions and decision-makers • Leverage partners to uncover new customer personas and expand stakeholder alignment • Use utilization metrics, Leading Indicators, Tableau, SFDC, Clari, and Hex to monitor customer health and identify risks • Run impactful QBRs and EBRs with an executive mindset • Articulate the value of Kong platform components in alignment with customer business needs • Collaborate with the broader account team to validate renewal timelines, identify cross-sell opportunities, and maintain SFDC hygiene

🎯 Requirements

• Customer obsession and resilience to overcome setbacks and pursue customer goals • Inquisitive mindset with active listening and probing skills • Experience managing multiple customers simultaneously • Attention to detail while managing multiple initiatives • Experience driving expansion, customer satisfaction, feature adoption, and retention • Technical knowledge and executive mindset • Ability to use utilization metrics and Leading Indicators • Experience with Tableau, SFDC, Clari, and Hex • Ability to articulate the value of Kong platform components, including Dedicated Cloud Gateway, API Gateway, AI Gateway, and Mesh Manager

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