Senior Practice Manager

Job not on LinkedIn

🕒 March 19

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $146k - $209k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Kong Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🔌 API

☁️ SaaS

🏢 Enterprise

💰 $100M Series D on 2021-02

API • SaaS • Enterprise

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

📋 Description

• Engage with customer organizations (from Developers, Architects to C-level executives) to build the initial professional services direction, and oversee the customer success throughout the Kong deployment phase including the onboarding/adoption phase of the customer journey. • Engage with Kong customers across the sales and pre-sales cycle to define overall implementation and deployment strategy to ensure success. • Perform activities to gather scope and build prescriptive outcome-based proposals for immediate and long-term adoption. • Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, benefits, etc. Drive the engagement lifecycle end to end to deliver business outcomes. • Responsible for achieving key business metrics such as PS Bookings, Team Utilization, Revenue Growth, Overall success, and satisfaction across the defined customer cohort. • Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders. • Build a high-performing diverse team, hire the best talent, and lead from the front setting the team up for success. • Build strong relationships across cross-functional teams at Kong. • Engage routinely with the Kong Product, Engineering, and Sales team to build an overall strategy to drive adoption, innovation, and maturity in our engagement & delivery model. • Strengthen Kong adoption and success across the defined regional customer install base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.

🎯 Requirements

• Strong professional services leadership background and experience in the API/Open Source space would be an added advantage • Experience overseeing service delivery in the enterprise IT delivery across a multi-million-dollar portfolio • Deep experience in building and developing remote professional services teams including career growth planning, performance, and resource management • Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong. • Ability to demonstrate relationship building internally and externally • Exceptional organizational and change management skills with an ability to manage competing client, organizational, and changing business needs • Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment. • Ability to manage critical and political situations with business stakeholders with strong interpersonal skills • Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and can keep pace with constant change.

🏖️ Benefits

• Offers Equity • Offers Bonus • Healthcare benefits • 401(k) plan • Short and long term disability benefits • Basic life and AD&D insurance