Case Manager

🕒 March 19

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Xometry Europe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

Manufacturing • Engineering • Technology

Xometry Europe is a leading provider of on-demand custom manufacturing services, offering rapid manufacturing options including 3D printing, CNC machining, and sheet metal fabrication with delivery times as fast as 3 days. They provide a wide range of manufacturing services such as injection moulding, die casting, and vacuum casting, catering to industries including aerospace, automotive, consumer products, electronics, and more. Xometry Europe boasts a vast network of suppliers across Europe and worldwide, ensuring robust manufacturing capacity and quality assurance, backed by ISO 9001:2015 certification. Their advanced instant quoting engine allows customers to receive quotes quickly and securely, making the production process seamless for engineering and manufacturing needs.

📋 Description

• Take actions to improve on time delivery, quality, and customer satisfaction. • Track and monitor the progress of numerous customer orders and partner jobs. • Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates. • Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time. • Understand supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions. • Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases. • Manage customer complaints that result in replacements for returned products. • Report out on status, risk, and efforts to recover troubled orders and jobs. • Document all case activity in the central database. • Leverage company technology platforms and comply with the Quality Management System. • Monitor the integrity of supplier quality metrics. • Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction. • Effectively communicate with all key stakeholders, including suppliers, customers, and leadership. • Participate and provide input on initiatives to simplify and automate complex processes. • Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.

🎯 Requirements

• Prior project management, supply chain, and customer service experience are required. • A minimum of 3 years of related experience, preferably in manufacturing or operations. • A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred. • Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods. • Capable of performing root cause analysis and identifying solutions to complex problems. • A self-starter who can work independently and can drive actions to completion. • Strong organizational skills and the ability to work in a dynamic environment. • Able to multitask, meet deadlines, and support all supplier quality field activities. • Strong communication skills (both oral and written) + ability to manage up and to the side.

🏖️ Benefits

• USA holidays