Senior VIP Relationship Manager

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management. • Drive KPIs across revenue, trading volume and assets on platform through rigorous, data-driven analysis and proactive strategy execution. • Bring Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive. • Serve as the trusted point of contact for Kraken's top private clients, building deep relationships and trust. • Execute programmes and initiatives that increase client activity, trading and assets on platform. • Leverage blockchain analytics, trading data and client insights to inform revenue-generating efforts and strategic decision-making. • Partner with product, marketing and client service teams to champion new efforts that drive private client growth and loyalty.

🎯 Requirements

• 5+ years of experience in relationship management, account management or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals. • Deep understanding of trading product solutions, including spot, margin and futures trading, as well as OTC trading and lending. • Ability to be scrappy, bold and unafraid to explore alternative and creative solutions to achieve results. • Highly data-driven, with expertise in analysing KPIs such as client portfolio revenue, trading volume and assets on platform. • Strong personal network within the crypto industry, particularly across HNWIs. • As a true degen, you bring deep knowledge of cryptocurrency ecosystems, their players, frameworks and market dynamics beyond just blue-chip tokens. • Fully aligned with the cypherpunk values outlined in Kraken's Tentaclements. • Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends. • Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds. • Ability to travel up to 15% of the time to visit clients and attend events. • Fluency in English is required.

🏖️ Benefits

• Offers Equity • Offers Commission