Client Delivery Lead

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Kraken

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

Energy • SaaS • Enterprise

Kraken is an innovative technology platform designed for the utility sector, providing an end-to-end solution that automates and enhances the energy supply chain. It manages over 60 million customer accounts and works with various energy sources, including offshore wind and grid-scale batteries. Kraken helps utilities improve operational efficiency, customer service, and innovative product development while contributing to the transition to a decentralized and decarbonized energy system.

📋 Description

• Help us use technology to make a big green dent in the universe! • You will be managing the relationship with client counterparts (often product owners and business owners) • You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues • Being the knowledge base of how Kraken works and how we deliver Kraken Platform • Triaging incoming requests and communicating client priorities internally. • Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform. • Supporting the engineering team to deliver product features • Challenging the client to think differently about tech development. • This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.

🎯 Requirements

• In this position you will be laser focused on satisfying our customer’s needs. • We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. • Strong client delivery and/or product ownership experience • Agile delivery experience • Experience of product management and customer journeys • Solid understanding of technology and associated trends • Excellent communications, collaboration and presentation skills • Strong influencing skills and ability to challenge traditional ways of thinking • Experience of working with significant complex delivery pipelines for clients • Patience and initiative • Time management and a get-stuff-done attitude • Consulting experience is a plus • Fluent English + Spanish (other european languages are also relevant for this role) • Previous experience in the electricity/utilities market in Spain or another European country is a strong "nice to have"

🏖️ Benefits

• If this sounds like you then we'd love to hear from you. • We want to ensure you have all the tools and environment you need to unleash your potential. • Need any specific accommodations? • Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! • Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. • We encourage you to apply as you might just be the candidate we hire. • Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.