Senior Product Manager, Voice

8 hours ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

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Kustomer

WebsiteLinkedInAll Job Openings

SaaS • B2B • Artificial Intelligence

Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $60M Venture Round on 2023-05

📋 Description

• Own and execute on the product strategy for Voice and the Knowledge Base within the Kustomer platform. • Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations. • Champion customer insights by engaging directly with users. • Oversee the entire product development lifecycle from concept to launch. • Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks.

🎯 Requirements

• 5+ years of experience in product management. • Experience working in highly technical products that include a voice and/or contact center feature set. • You have a degree in a technical or related field, or equivalent professional experience. • Experience with AI, including the ability to effectively leverage AI in your day-to-day work. • You’re comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces. • You have an eye for elegant design and believe in 'thinking for the customer.' • Ownership comes naturally to you and you like being responsible for multiple large projects. • You’re concise in your communication and can articulate complex technical concepts to people of different backgrounds. • Data Driven - you like to set goals, and measure success not by releases, but by making an impact on customers. • You’re passionate about learning, always seeking out the latest technologies and market trends. • Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus.

🏖️ Benefits

• Kustomer offers an array of benefits including competitive salaries and stock options. • In the U.S. we offer 100% healthcare coverage. • 401K. • WiFi and Mobile reimbursement. • A generous vacation policy. • In the UK we also offer pension, supplemental health insurance and other perks.