Lead, Customer Success Management

Job not on LinkedIn

🕒 March 18

⛰️ Colorado, New Mexico, +1 more states – Remote

⛰️ Colorado – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Kuva Systems

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

⚡ Energy

🔧 Hardware

☁️ SaaS

Energy • Hardware • SaaS

Kuva Systems is an industrial IoT company that provides optical gas imaging and continuous methane emissions monitoring solutions for upstream and midstream oil and gas operations. Its products include a low-cost infrared optical camera for minute-by-minute visualization and quantification of methane leaks, together with close-proximity and fenceline monitoring sensors and cloud software for alerting, localization, reporting and regulatory compliance. Kuva’s technology is designed for harsh onshore and offshore environments, supports regulatory programs (e. g. , US EPA approvals and OGMP 2. 0 reporting), and targets operational efficiency, safety, and ESG/methane-reduction goals.

📋 Description

• Lead and mentor a team of CSMs located in Europe and North America. • Act as a strategic partner for customers across all SCS continuous monitoring solutions. • Ensure customers realize measurable, ongoing value from our solutions. • Bridge technology, operations, and customer relationships to ensure deployments run smoothly end-to-end. • Lead regular customer business reviews, ensuring value realization and operational insights. • Ensure contractual SLAs are consistently met and coordinate closely with Field Operations, Engineering, and Product teams. • Lead, mentor, and coach a team of 4 Customer Success Managers fostering a culture of collaboration and accountability.

🎯 Requirements

• 5+ years of proven leadership experience managing Customer Success or technical account teams in complex SaaS or industrial environments backed by a strong background in Customer Success frameworks (QBRs, success plans, health scoring, lifecycle management). • 8+ years in upstream or midstream oil and gas, industrial automation, process controls, environmental monitoring, or compliance-driven solutions. • Strategic mindset with ability to scale processes and elevate customer success to the next level. • Hands-on, pragmatic mindset with excellent communication, organizational, and stakeholder management skills. • Familiarity with sensor systems, IoT solutions, data analytics, and industrial deployments. • Ability to challenge the status quo within global cross functional teams to drive continuous improvement. • Communicates fluently and effectively in English (written, verbal, with global mindset). French or Spanish is a plus.

🏖️ Benefits

• Work remote (preferably in Calgary, Alberta, Canada or the states of Texas, New Mexico, or Colorado) • Travel approximately 20-30% (as needed) visiting customers, but also, to SCS’s offices in Calgary, Boston, Midland or Switzerland for meetings as required.