Investigator Support Assistant – German/Spanish/French Speaker

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Notify investigator sites, sponsors, and affiliates of laboratory results, sponsor-determined flags, and test cancellations according to the Statement of Work (SOW) • Monitor, track, and resolve accession holds; inform the Supervisor and associated Project Manager of delays • Update the database and inform personnel of additional testing needs • Support sites and sponsors with project-related questions via phone and email • Adhere to management communications, meetings, and Standard Operating Procedures (SOPs) • Assist with implementing global processes and procedures • Track and report management-defined metrics within agreed timelines • Document and resolve service failures, escalating to management when appropriate • Act as a liaison for internal and external clients • Communicate investigator site needs during discussions of new policies or procedures • Promote a culture where patient safety is the top priority • Address and escalate patient safety issues as needed • Explore investigator needs before implementing new processes and procedures

🎯 Requirements

• High school degree • 6 months or more of experience in customer service • Fluency in English and German or Spanish or French • Ability to work Monday-Friday from 11AM to 8PM EET or other hours if required • Saturday shift required once every 2 months • Self-motivated with strong verbal communication skills • Attention to detail and good organizational skills • Ability to work as a team member and independently • Ability to handle multiple tasks and distractions while maintaining a professional manner • College or university degree preferred

🏖️ Benefits

• Remote work arrangement • Full-time employment • Equal Opportunity Employer • Accessibility assistance and workplace accommodations