Learning Experience Designer, Customer Enablement

🔥 13 hours ago

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Laivly

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Laivly is a company that provides collaborative AI solutions for contact centers, empowering customer service agents through automation and support tools. Their key product, a cobot named Sidd, integrates seamlessly with existing technology stacks to enhance efficiency, accuracy, and customer satisfaction. Laivly's solutions offer real-time transcription, call summaries, and AI-driven support across multiple communication channels, such as email, chat, SMS, and social media, without requiring replatforming. The company focuses on ethical AI use, ensuring their technology respects user rights and privacy while providing measurable improvements in contact center performance.

📋 Description

• Become a subject matter expert on the Laivly product suite and how it delivers value to customers. • Design engaging customer learning experiences using tools such as Articulate Rise, including eLearning modules, guides, videos, walkthroughs, and other enablement resources. • Deliver customer onboarding and training sessions across our product portfolio. • Partner closely with Product to stay ahead of new releases and ensure learning content reflects the latest functionality. • Gather customer feedback and enablement insights to help improve product usability and adoption. • Maintain and continuously improve our knowledge base and customer enablement content. • Use AI tools to accelerate content creation while maintaining high standards for quality and accuracy. • Collaborate across Product, Customer Success, Engineering, Support, and Implementations to create a consistent customer learning experience. • Support the development and evolution of Laivly's Partner Portal, partner marketing resources, and partner training and certification content. • Assess needs and gather requirements for new sales enablement content supporting Laivly's internal sellers and partner network.

🎯 Requirements

• 3 to 5 years of experience in instructional design, customer enablement, learning and development, or a similar role. • Experience building digital learning content using Articulate Rise or comparable authoring tools. • Experience working within a SaaS or technology environment. • A natural curiosity for understanding software products and explaining technical concepts in a way that's easy for customers to understand. • Strong written communication skills and experience creating customer-facing documentation or learning materials. • Experience collaborating with cross-functional teams including Product, Customer Success, Engineering, Solutions, and Implementations. • Familiarity with LMS platforms and AI-powered content creation tools. • A portfolio that demonstrates your instructional design work. • Experience supporting product-led growth (PLG) or customer self-service initiatives. • Experience with Articulate Storyline, Camtasia, Loom, or similar tools. • Experience within the contact center or customer experience industry.

🏖️ Benefits

• Flexible environment that works with you • Professional development opportunities