Customer Support Agent

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Latino Legends

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

Latino Legends is a recruitment platform and talent marketplace focused on connecting Latin American professionals with remote job opportunities worldwide. The company operates a candidate portal that offers transparent application tracking, profile management, and real-time notifications, and it supports employers by sourcing and placing Latin American talent across a range of remote roles and industries. Latino Legends emphasizes showcasing Latin American skills and helping candidates access global opportunities while managing the hiring process for employers.

📋 Description

• Respond to customer inquiries via email, live chat, and social media messaging with professionalism, empathy, and speed. • Assist customers with order updates, shipping questions, tracking, address changes, exchanges, and product recommendations. • Manage subscriptions, cancellations, refunds, and general billing inquiries. • Coordinate with third-party logistics providers to resolve delivery issues and proactively communicate updates to customers. • Answer pre-purchase product questions to help customers make informed buying decisions. • Maintain accurate ticket documentation, tagging, and resolution to support reporting and continuous improvement. • Deliver a consistently positive customer experience that reflects the company's brand values.

🎯 Requirements

• 3–5+ years of experience in customer support, preferably within e-commerce or direct-to-consumer (DTC) businesses. • Experience using customer support platforms such as RichPanel, Gorgias, Zendesk, or similar. • Familiarity with Shopify or other e-commerce platforms. • Strong organizational skills with the ability to manage a steady volume of customer inquiries. • Comfortable working independently in a remote, asynchronous environment. • Reliable internet connection and equipment. • Availability to work the scheduled US business hours.

🏖️ Benefits

• Competitive salary • Flexible work arrangements