AML Support Specialist

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

📋 Compliance

☁️ SaaS

🤝 B2B

💰 $30M Series B - Sumsub on 2022-12

Compliance • SaaS • B2B

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Acting as the "on duty" point of contact for the dedicated AML Product channel. • Responding to stakeholders within a 24-business-hour SLA and triaging complex queries to data providers. • Analyzing AML screening results to identify root causes of issues. • Testing/validating screening logic. • Optimizing settings and configurations for client-specific screening processes. • Tracking support requests to provide Management Information (MI) and analyzing trends to recommend improvements. • Creating and maintaining internal and external documentation. • Creating and delivering training materials for internal teams and supporting RFP completions. • Assisting with the relationship management of third-party AML data providers. • Supporting client-facing teams with AML product-related technical queries.

🎯 Requirements

• Ability to work reliably during LATAM timezone hours. • Strong problem-solving skills with a knack for investigating technical data. • Experience building structured documentation, training materials, or QA frameworks (experience with Confluence is a plus). • Excellent communication skills to manage internal stakeholders and external vendors. • Advanced English and proficiency in Spanish (Portuguese is a strong plus).

🏖️ Benefits

• Remote-first, trust-based culture. • No mandatory office days, no attendance trackers. • True flexibility with adjustable working hours. • 10 personal days each year, seven sick days without paperwork. • Your birthday is a holiday here. • Growth built in with clear goals and personal development plans. • Team offsites fully covered. • Friendly by design in an inclusive environment.