Operations Manager – Law Firm Operations Administrator

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Law Offices of Sabrina Li, P.C.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

👥 B2C

🤝 B2B

B2C • B2B

Law Offices of Sabrina Li, P. C. is a boutique immigration law firm providing personalized legal services across all aspects of U. S. immigration law. With over 50 years of combined experience and offices in Los Angeles, Santa Ana, and Dallas, the firm represents individuals, families, small businesses, multinational companies, and academic organizations in matters such as family- and employment-based immigration, investor visas, naturalization, humanitarian relief, removal defense, appeals, and federal litigation. The firm emphasizes individualized attention, tech-enabled case management, and a strong track record of client success.

📋 Description

• Support the COO in executing strategic initiatives, overseeing day-to-day operations, and coordinating cross-functional projects to keep priorities, deadlines, and deliverables on track. • Build, implement, document, and continuously improve operational workflows, SOPs, systems, and internal processes, ensuring adherence to firm policies and standards. • Monitor operational performance, identify bottlenecks, and drive continuous improvement through AI, automation, and technology-driven solutions. • Develop scalable systems and optimize workflows within monday.com and other business platforms to improve efficiency, consistency, accountability, and employee experience. • Support referral partnerships, networking initiatives, marketing efforts, client engagement, firm events, and other business development activities, while identifying opportunities to strengthen strategic partnerships and improve client experience. • Maintain and optimize the firm's CRM system to support lead management, client communications, reporting, and long-term business growth. • Supervise the firm's administrative and support staff, providing coaching, operational guidance, and performance support. • Support recruitment through candidate pipeline management, interviewing, onboarding, and new hire integration, partnering with HR and the COO to ensure consistent execution of people-related policies and processes. • Drive employee accountability, support performance management, and contribute to ongoing professional development initiatives. • Support financial and operational reporting, budgeting initiatives, performance tracking, and operational documentation on behalf of the COO. • Manage vendor relationships, software subscriptions, office resources, operational contracts, and expenses, identifying opportunities for cost savings and process improvements.

🎯 Requirements

• Bachelor's degree in Business Administration or a related field (required); MBA preferred but not required. • Minimum of 5 years of experience in a managerial role (required). • Experience working with U.S.-based companies (required); experience with a U.S.-based law firm highly preferred. • Demonstrated experience managing operational projects, improving business processes, and driving initiatives from concept through execution. • Experience supervising administrative or operations teams, including recruitment, onboarding, coaching, and performance management. • Strong understanding of operational reporting, business processes, and workflow optimization. • Experience with Salesforce, GoHighLevel, or other CRM platforms (required). • Strong experience using monday.com to manage projects, workflows, and team accountability (required). • Proven ability to leverage AI tools to improve operational efficiency, documentation, reporting, and workflow automation. • Demonstrated ability to establish clear processes, drive accountability across teams, and consistently deliver projects to completion. • Comfortable supporting an executive in a fast-paced, fully remote environment, with strong discretion and judgment when handling sensitive or confidential information.

🏖️ Benefits

• Paid time off, including U.S. federal holidays, sick leave, and annual leave. • Competitive compensation with performance-based bonuses. • Structured onboarding and clear expectations from day one. • Stable, long-term opportunity with a growing U.S. law firm. • Supportive and collaborative work environment built on accountability, continuous improvement, and professional development. • Thoughtful company culture, including birthday recognitions and team appreciation initiatives.