Claims Specialist

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Ledgebrook

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💸 Finance

💳 Fintech

💰 Series B on 2024-09

Finance • Fintech • Insurance

Ledgebrook is a tech-enabled E&S managing general agent (MGA) that provides wholesale brokers with a fast and efficient quoting experience. With a focus on speed and technology-driven underwriting solutions, Ledgebrook utilizes advanced modeling and analytics to deliver quotes rapidly and enhance broker submissions. The company offers various insurance products, including general liability, professional liability, and excess casualty coverage, ensuring tailored solutions for specific client needs.

📋 Description

• Manage and process incoming claims efficiently, ensuring accuracy, fairness, and timely resolution • Communicate directly with customers, providers, and partners to gather necessary documentation and clarify case details • Assistance in claims review: Working along with our Claims Manager to investigate claims by reviewing documentation, identifying any discrepancies or inconsistencies, and escalating when appropriate • Maintain detailed and compliant records for audit and regulatory purposes • Collaborate cross-functionally with product, engineering, and underwriting teams to improve claims workflows and automate routine tasks • Collaborate with cross-functional teams to understand the external and internal customer needs and implement solutions that enhance productivity • Monitor statistical data to ensure efficient claims handling is maintained • Help build and refine our claims playbook, SOPs, and knowledge base from the ground up

🎯 Requirements

• Proven experience in Claims handling roles/ industry • Experience in building successful relationships with various stakeholders at all levels • Strong customer focus and ability to work in a fast paced environment • Comfortable with MS Office Suite and Google Workspace applications • Strong knowledge of coverage analysis, claims investigation, and litigation management • Excellent problem-solving skills and the ability to drive initiative • Strong communication and collaboration skills, with the ability to work effectively in a team environment

🏖️ Benefits

• Competitive salary and meaningful equity • Completely remote, flexible schedule, and monthly coworking gatherings • Unlimited paid time off • Clear ownership and impact from day one • Collaborative, transparent work culture