Customer Retention Agent

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

💵 R$3.5k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Leevin Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Leevin Group is a hostel operator located in the heart of Dublin, providing accommodation options like Leevin Hostel George and Leevin Hostel Mountjoy. Focused on creating a welcoming environment for tourists, Leevin Group promotes an immersive experience in Dublin's culture and nightlife, while offering amenities such as game rooms, study rooms, and free WiFi. The hostels are conveniently situated to allow guests easy access to major attractions and local entertainment.

📋 Description

• Proactively contact customers in their notice period, presenting retention and relocation options • Manage the relocation process, ensuring speed, organization, and accuracy when transferring customers to new properties • Help prevent vacant units by leveraging current resident referrals and waitlists • Support the Sales Supervisor on assigned cases, ensuring proper follow-up for each situation • Update reservation statuses and stages in internal systems, such as DM and Freshdesk • Ensure proper key management during check-in and check-out processes • Open tickets in Fixflo when necessary, ensuring appropriate communication with the Maintenance team • Provide customer service and communicate with customers via phone and email • Prepare weekly performance reports, tracking metrics such as retention rate, relocation time, and impact on occupancy

🎯 Requirements

• Previous experience in Sales, Customer Service, or Account Management, preferably in hospitality, accommodation, student housing, or subscription services • Experience or knowledge in customer retention processes and relocation strategies is a plus • Intermediate Excel skills and familiarity with analysis and reporting tools • Familiarity with CRMs and customer support platforms such as Freshdesk, DM, and Fixflo • Excellent communication and negotiation skills • Proactive, organized, and customer-focused profile • Ability to manage multiple demands, prioritize tasks, and work with a sense of urgency • Strong analytical skills for monitoring indicators and KPIs • Intermediate English (required) • Spanish is a plus