Technical Account Manager

🕒 April 28

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Logo of Let's Do This

Let's Do This

51 - 200 employees

⚽ Sports

🛍️ eCommerce

👥 B2C

Sports • eCommerce • B2C

Let's Do This is a platform that helps individuals find, book, and share memorable sporting events experiences such as running, cycling, triathlons, and swimming. The company strives to inspire people to challenge themselves through various sporting events, offering a wide range of options from casual runs to intense ultramarathons. With a focus on accessibility and community, Let's Do This provides a best price guarantee and is an official booking partner for many events, ensuring high customer satisfaction. They aim to inspire people to discover amazing places, people, and communities through sports, whether for competition or fun.

📋 Description

• Own revenue performance across your portfolio (growth, retention, renewals) • Own and drive multi-quarter account strategies, aligned to partner goals and revenue outcomes • Maintain strong account health (OHS), renewal readiness, and long-term contracts • Identify and execute growth opportunities that drive measurable increases in partner performance • Drive behavioral change in organizers, helping them transition from manual, LDT-supported workflows to AI-enabled, self-sufficient operating models • Use LDT’s internal AI tools alongside external tools to scale account management, generate insights, and prioritize actions • Deliver data-driven recommendations powered by AI (e.g. performance trends, conversion improvements, operational efficiencies) • Act as a trusted advisor to senior stakeholders at event organizers • Provide data-driven recommendations to improve event performance • Help partners design and implement AI-powered support models using LDT tooling • Guide organisers toward greater self-sufficiency through automation and AI • Build deep expertise in the endurance event ecosystem • Represent Let’s Do This at industry events, conferences, and key partner moments • Develop strong external relationships and credibility across the market • Partner with Product to shape roadmap priorities based on real partner needs • Collaborate with Onboarding & Support to ensure seamless partner experience

🎯 Requirements

• 4+ years in Technical Account Management, Strategic CS, or similar roles • Proven experience owning revenue, retention, or expansion targets • Strong technical fluency (APIs, integrations, data flows) • Excellent stakeholder management (including C-level) • Comfortable operating in ambiguity and building structure • Strong curiosity and enthusiasm for AI tools, automation, and data-driven workflows • Demonstrated ability to use technology to scale personal output and impact • Comfortable guiding non-technical stakeholders in adopting AI-powered solutions

🏖️ Benefits

• Work remotely • Professional development opportunities • Flexible working hours

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