Technical Account Manager, India

Job not on LinkedIn

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Level AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $39.4M Series C - Level AI on 2024-07

Artificial Intelligence • SaaS • Enterprise

Level AI is a customer experience (CX) platform that uses proprietary AI models to analyze and automate contact center interactions. It scores 100% of customer interactions, deploys AI voice agents, provides real-time agent assist and coaching, automates quality assurance (Auto-QA), and delivers voice-of-the-customer analytics. Level AI Latitude comprises seven task-specific models designed for enterprise CX, claiming improved cost-efficiency and speed versus general-purpose LLMs. The company targets high-volume, regulated contact centers in industries such as financial services, healthcare, retail, and insurance, and emphasizes security and compliance (ISO 27001, SOC2, HIPAA, PCI, GDPR).

📋 Description

• Serve as the primary point of contact for key client accounts • Build and maintain strong client relationships • Onboard multiple clients simultaneously • Understand clients' technical requirements and business objectives • Ensure AI-powered customer support solutions meet client needs • Collaborate with sales, product development, and customer support teams • Address client needs and resolve technical issues • Develop and maintain deep knowledge of AI-powered customer support solutions • Communicate technical information effectively to clients • Identify upselling and cross-selling opportunities • Track and report account metrics, including customer satisfaction and product usage • Use account metrics to drive improvements in solutions

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, related field, or equivalent experience • 2–3+ years of experience in a hands-on technical role • 2–3+ years of experience delivering successful customer implementations • Strong technical background with understanding of SaaS platforms, APIs, and cloud services • Excellent project management skills and ability to juggle multiple projects simultaneously • Ability to communicate technical concepts to non-technical stakeholders • Exceptional organizational and problem-solving skills • Strong written and verbal communication skills in English • Comfortable working in EST hours • Optional: Familiarity with CRM integrations such as Salesforce and Zendesk • Optional: Familiarity with intent-based and generative artificial intelligence • Optional: Experience with telephony systems such as AWS Connect, Five9, and Genesys