Head of Product Marketing

🕒 April 7

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🎁 Product Marketing

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Level AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $20M Series B on 2022-03

Artificial Intelligence • SaaS • Enterprise

Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.

📋 Description

• Platform-level and product-line positioning across Level AI's platform and AI core, developed in close partnership with Product and executive leadership • End-to-end GTM for product launches, including launch readiness, pricing & packaging, campaign development, internal enablement and external rollout • Develop content for customers, prospects, advocates and channels partners including emails, blogs, webinar content, uses cases/customer stories, and more. • Be Level AI expert and thought leader that can speak to the customer needs, the industry trends, and other players in the market. • The core sales content library: battlecards, decks, one-pagers, objection handling, and demo frameworks, built in partnership with Revenue and iterated based on what the field needs • Analyst relationships: briefings, inquiry prep, and contribution to major evaluations with Gartner, Forrester, and emerging CX-focused coverage • A small team of IC PMMs, setting direction, maintaining quality, and building a repeatable, high-output function

🎯 Requirements

• 7–10+ years in B2B SaaS product marketing, with at least 2 years managing or leading PMM teams • Experience marketing complex, technical platforms to enterprise buyers. Bonus points if past experience in CX, AI, or adjacent categories • Exceptional writer and editor; you have a point of view on what good messaging looks like and can defend it • Demonstrated track record of cross-functional influence: you've led launches, driven analyst outcomes, and built sales artifacts that actually get used • Comfortable operating in a fast-moving environment where you'll be defining process as much as executing against it • Familiarity with analyst relations mechanics (briefings, RFIs, inquiry strategy) is a strong plus • Prior experience in a competitive or high-stakes category displacement context is a plus

🏖️ Benefits

• Competitive compensation, equity, and the opportunity to do career-defining work